Services
[Intentional helps SaaS organizations transform their customer support operations from cost centers into strategic growth engines. Our consulting services are built on 30+ years of hands-on experience.]
Assessment
[We evaluate your current support operations, identifying gaps between customer intentions and your organization's ability to fulfill them. Our assessment reveals where alignment breaks down.]
Improvement
[Based on assessment findings, we implement targeted changes to processes, tools, and team structures that close alignment gaps and drive measurable improvements.]
Enablement
[We build internal capabilities so your team can sustain and extend improvements independently. Training, frameworks, and ongoing measurement become part of your operating rhythm.]
The Intentional Index
[The Intentional Index is our proprietary methodology for measuring how well your support operations align with customer, product, and service intentions. It provides a quantified baseline and tracks progress over time.]
Engagement Model
Discovery
[Initial conversation and scoping]
Assessment
[Evaluating current state]
Roadmap
[Strategic plan creation]
Execution
[Implementing changes]
Expected Outcomes
[Improved Retention]
[Customers stay longer when support is aligned to their intentions]
[Reduced Costs]
[Efficient, aligned operations reduce waste and rework]
[Alignment Scores]
[Measurable improvements in Intentional Index scores over time]