[Narrative: Kent Gale's background, professional journey, and approach to support operations consulting. This prose section renders in the right column next to the photo placeholder on desktop, or below it on mobile.]
[Support is not a cost center - it is a strategic driver of retention, expansion, and growth.]
Experience Highlights
[Global Organizations]
[Built and scaled support operations for enterprise SaaS companies serving global markets]
[Mergers & Acquisitions]
[Led support integration through multiple acquisitions, unifying teams and processes]
[International Operations]
[Managed operations across North America and Europe with distributed teams]
Values & Principles
- [Clarity - Making the complex simple and actionable]
- [Trust - Building relationships through transparency and reliability]
- [Empathy - Understanding customer and team perspectives deeply]
- [Intentionality - Every action aligned to purpose and outcomes]